Sports Direct - Newcastle upon Tyne

john miller

Personal denkt wohl man wäre was besseres, Produkte wären ok.

Harry Gott

Terrible store experience.

Came in to pick some collection items up (charged £5 to collect things I've already paid for...) and all the staff were stood around having a morning stand up.

Waited at the till for 5 minutes until someone actually came to talk to me. They sent me upstairs as the collections are on the top floor (this isn't sign posted anywhere.). Waited on the top floor for 5 minutes before going all the way back down to tell them no one is actually upstairs. To be fair to the person who finally sorted my order out, they were friendly and helpful.

This store is terrible. Unfortunately, it was the only retailer that had my size in some running shoes I wanted. I won't be going back.

Nix Nix

Would be a great idea for the manager here to recap on customer service training with the young girl ‘assistant’ who is in the shoe section! My daughter only tried two pairs, yet she was abrupt and rolling her eyes and off hand when questioned about the trainers being suitable. Really felt like giving her a master class on manners but probably a lost cause!

Sally Anne

Customer service is appalling as this store. Queues of people and the manager is just standing around telling her staff to go elsewhere and not behind a till. 3 floors of stock and one of till open with one poor lady behind it doing all the work. CLEARLY you do not want my money cause I will never go back due to how badly i was treated just to pay for an item. The prices are amazing but the blond manager who was working today gave me the worst attitude after noone would go behind a till to help out. I just said might you open another till? She was like...."the other girl has just gone upstairs to sort something and will come back down after to help you?" She never came back down and the manager only decided to hop on till once line got so long and the wait was 15-20 minutes?! I'm sorry but are the tills below your paygrade or something? This is really shocking behaviour from a manager. I cannot even believe how rude the staff are to customers. I was told to go downstairs to first till in the first place. Sort yourselves out Newcastle store cause you have lost my business.

Michael Gordon Harper

Staff were okay I would say, average. They lack choice of colours in slazenger branding which I was looking for. Average store

Hunter of The Shadows

The music you play in the store, is loud and annoying, Rap or R&B, repeating gibberish, however your staff are very efficient getting you (pushed out) out the door, ASAP before 7pm closing time, more efficient than last-calls, at a pub, 6:50pm this was, but the girl, staff on member on the third floor demanded saying... "you Have to leave, we are closed, who ever this was on third floor 10/04/2024... I had £50 worth of clothing in my hands, so I said because you did it so nicely, ok... but can I buy these items first, as it's 6:50pm, and I was only looking for an extra item, on the third floor too, wouldn't have taken 5 mins, but frog marched with... "You have to go downstairs to pay", if I didn't need these clothing, I would've dropped them and left the building. The girl on the till downstairs was pleasant, (salesperson) and nicer at 6:55pm, but the management next to her wasn't, sweating also in a hurry, mood hurrying the poor girl for me to leave, salesperson even said goodbye, have a good evening, while the manager next to her, death-stare, like I was a pain, this was 18:57pm exactly walking out the store... Question... Do you not pay your staff after closing, or something, what's with the hurry. I've worked plenty retail and working after closing hours, when it was busy, guess you don't need the trade/money..

Helen Murray

Great staff in Newcastle Store esp Lindsay on top floor looking after Game as well as her sports direct job she went looking for an item for us and found it..nothing was too much trouble for her..an asset to your store..sept 30th 2024..

stacey Rooke-Thompson

First time I've been since they moved. I did get a little disoriented trying to find exit but a staff member assisted me..thank you ? I got a couple new backpacks for the gym, 2 pairs of summer pants and 2 tshirts was reasonably priced. Pants and tshirts were on offer so I got a discount ? thank you kindest regards